Your store is automatically backed up every day. This page explains how backups work and how to restore your store if needed.
Every backup includes:
| Data |
Examples |
| Files |
Themes, plugins, uploads, media |
| Database |
Products, orders, customers, settings |
| Configuration |
WordPress/Magento config files |
- Frequency: Daily at 2:00 AM UTC
- Retention: 30 days
- Storage: Encrypted remote storage (off-site)
- Go to Dashboard → Backups
- You'll see a list of available restore points with:
- Date and time of backup
- Backup size
- Status (completed, in-progress, failed)
- Restores are destructive - they replace ALL current data
- Any changes made after the backup date will be lost
- Consider testing on a staging environment first
- Go to Dashboard → Backups
- Find the backup you want to restore from
- Click Restore next to that backup
- Read the confirmation warning carefully
- Type "RESTORE" to confirm
- Click Confirm Restore
- Your store will be briefly unavailable (typically 5-15 minutes)
- A maintenance page is displayed to visitors
- You'll receive an email when the restore completes
- Log in to verify your store is working correctly
- Check that products, orders, and settings are as expected
- Note: User passwords are not restored for security - use "forgot password" if needed
¶ On-Demand Backups
You can create an immediate backup before making major changes:
- Go to Dashboard → Backups
- Click Create Backup Now
- Wait for the backup to complete (usually 2-5 minutes)
On-demand backups count toward your 30-day retention.
Always create a backup before:
- Updating WordPress/Magento core
- Installing or updating plugins/extensions
- Making theme changes
- Importing data
For extra protection, periodically export:
- WooCommerce: Products (Products → Export)
- Customer list: WooCommerce → Customers → Export
- Orders: WooCommerce → Orders → Export
Periodically test restores in a staging environment to verify backups are working correctly.
| Scenario |
Recovery Option |
| Accidental deletion |
Restore from backup |
| Hacked/malware |
Restore from clean backup + security review |
| Billing suspension |
Data retained 30 days, restore on reactivation |
| Account cancellation |
Data retained 7 days, then permanently deleted |
In case of major infrastructure issues:
- Your backups are stored in a geographically separate location
- We can restore to different infrastructure if needed
- Contact support for emergency recovery assistance
For plans that include downloadable backups:
- Go to Dashboard → Backups
- Click the download icon next to any backup
- You'll receive an email with a secure download link (valid 24 hours)
Downloaded backups are ZIP archives containing:
files/ - All website filesdatabase.sql - Database dumpmanifest.json - Backup metadata
Most backups complete in 2-10 minutes depending on store size.
Currently, restores include all data. Contact support if you need a partial restore.
Failed backups are retried automatically. If multiple failures occur, we're alerted and will investigate.
Yes - we automatically create a backup before any restore operation so you can "undo" if needed.